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Service and Support

Technical Support and Downloads

Emergency Telephone Support after business hours, on weekends, during holidays you may call and receive emergency telephone service and support assistance Monday through Friday, 5:00 p.m. to 8:00 a.m. Central Standard time, and on weekends and during holidays.

Please note that after-hours telephone support is for service-related inquiries only. We are not able to ship parts until the next business day.

2900 Dukane Drive
St. Charles, IL 60174
Phone: 630-797-4987 or 800-231-8404
Email: Tech Support

To Check on the Status of a Repair

  • Email: Repair Department

  • Phone: 630-762-4070

  • Submit an RMA Request

  • Print out the RMA label attachment from the e-mail confirmation.
  • Pack the equipment well to prevent damage. Dukane will not be responsible for repair costs caused by improper packing.

Send CAD Files

Send all data model files to Dukane at Be sure to include as much information as possible about the project in the e-mail: i.e. contact information, project name, material selection, file revision levels, weld performance criteria, other related project requirements, purchase order number, and most importantly your Dukane Sales representative’s name. Data files may be compressed using WinZip or RAR. If the compressed files are still too large to email, then please notify Kelly Fletcher at

Refurbished Ultrasonic Welders

We have an inventory of used ultrasonic welders for sale. These factory certified used and refurbished ultrasonic welders come with a limited warranty backed by our worldwide network of service and support. Used ultrasonic welders available typically were used in our applications labs as our sales engineer’s demo equipment. Most machines have few actual production hours. To find out more about our factory certified used ultrasonic welders contact

Technical Seminars

We offer the most comprehensive plastic welding technical seminars available. Our Technical Experts offer onsite training at your plant floors to ensure that operators and production engineers are aware of the important the features of welding systems and gain full productivity. In addition, the inhouse training offered at our Headquarter and Regional Technical Centers are designed to give extensive knowledge on different welding technologies, hands on exposure and interactive sessions. We can customize courses to fit your needs, conduct them in your facility and even reach them in other languages.

Application Support

We review your applications and run your samples using our leading-edge plastic welding technologies. Our Application Engineers inspect the samples after assembly and make sure they meet required specifications and suggest the best suited process for the application. You receive a formal lab report detailing setup conditions, process parameters, power and velocity graphs of the actual data obtained while assembling the samples.

Application Laboratories

Ultrasonic Welding Lab-Dukane

Our application laboratories are equipped with industry leading welding technology as well as the latest test equipment. Application engineers conduct feasibility in these labs and prepare a formal lab report explaining setup conditions, detailed weld graphs, and weld data for customer evaluation. Pull test equipment, microtome testing, and 3D surface scanning are other technologies available to our customers for testing their welded samples.

Evaluation & Consultation

Our recognized technical experts with many years of plastic joining experience evaluate each application to determine the best plastic joining process based on your project’s requirements.  Application engineers will provide a detailed report with part design change recommendations if needed along with a detailed joint design tailored to your assembly needs.  Prototype tooling and short sample runs are also available upon request to limit your risk before entering into full scale production.

Designing and Prototyping

Our designers use leading edge technology to visualize and design industry leading tooling for all our plastic joining processes. Our engineers utilize computer modeling with 3D finite element analysis(FEA) to provide robust tooling designs prior to manufacturing.  Once the tooling is manufactured in our captive manufacturing facilities it is sampled on one of many dedicated plastics joining systems in our laboratories.

In-House Manufacturing

Manufacturing Facility-Dukane

We have one of the largest in-house manufacturing centers in North America in the plastic welding industry. With multiple machining centers at locations worldwide we can control tooling quality, deliveries, and provide a single run off and testing facility to our customers. Our manufacturing operations in China, Japan, Europe, India, Mexico, provides tooling and manufacturing services to our global customers, locally.

Testing/Part Runs

Small Parts Tooling Lab

We offer complimentary test welding of up to two dozen samples on your newly manufactured equipment and tooling prior to shipping. Customers gather production ready plastic assemblies and ship to one of our manufacturing locations for the trials. We encourage our customers to be present during the weld trials especially those that have limited exposure to plastic joining equipment. Dukane has invested in test equipment for post welding inspection such as CMM equipment, white light part scanners, pull testers, and high powered microscopes with the ability to provide microtome sectioning.

Equipment Repair

To check on the status of a repair:
Email: Repair Department
Phone: 630-762-4070

When repair is needed, Technical Support (see options above) is available if diagnostic assistance is required.

    Submit an RMA Request

  • Print out the RMA label attachment from the e-mail confirmation.
  • Pack the equipment well to prevent damage. Dukane will not be responsible for repair costs caused by improper packing.